Grievance Redressal

In plain words

The short version

A summary to help you read the full text below. Where they differ, the full text applies.

Who to write to
Tanmay Kurtkoti, Grievance Officer, at tanmay@rupeecase.com, Monday to Friday, 10:00 AM to 5:00 PM IST.
Section 1
How fast
Acknowledgement within 48 hours. Resolution aimed within 21 days (SEBI) or 30 days (IT Act, 2000).
Section 2
If you are not satisfied
Escalate to SEBI SCORES 2.0 (level 2) or SMART ODR (level 3). Data privacy complaints can go to the Data Protection Board of India (level 4).
Section 3
Monthly disclosure
April 2026: 0 received, 0 resolved, 0 pending.
Section 4

1. Grievance Officer

RupeeCase maintains a dedicated Grievance Officer to address user complaints and concerns.

Name: Tanmay Kurtkoti

Designation: Founder & CEO / Grievance Officer

Entity: QC Alpha Technologies Pvt Ltd

Email: tanmay@rupeecase.com

Address: Pune, Maharashtra 411038, India

Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST (excluding market holidays)

2. How to File a Complaint

If you have a concern, complaint, or grievance related to RupeeCase or our services, please write to our Grievance Officer.

Email Address:

tanmay@rupeecase.com

What to Include:

Please provide the following information in your complaint:

Your registered email address or account identifier
Clear description of the issue or complaint
Relevant dates and times when the issue occurred
Screenshots, order confirmations, or other supporting documentation
Your preferred resolution (if applicable)

Response Timeline:

Acknowledgement: We will acknowledge receipt of your complaint within 48 hours
Resolution: We aim to resolve your complaint within 21 days (as per SEBI requirements) or 30 days (as per Information Technology Act, 2000)

3. Escalation Channels

If you are not satisfied with our response or wish to escalate your complaint, you have access to the following channels:

Escalation, at a glance

Four levels, if you are not satisfied with our response

Level 1
Grievance Officer
Initial contact point for all grievances.

Acknowledged within 48 hours; resolution aimed within 21 days (SEBI) or 30 days (IT Act).
Email the officer
Level 2
SEBI SCORES 2.0
SEBI's complaint redressal system. Free, with no limit on complaints.

Average resolution 21 to 90 days, depending on complexity.
scores.sebi.gov.in
Level 3
SMART ODR
Online conciliation and arbitration for financial disputes up to ₹1 crore.

Faster than traditional arbitration.
smartodr.in
Level 4
Data Protection Board of India
Personal data handling or privacy complaints, under the DPDP Act, 2023.

Contact details on official government channels.

The four channels named in section 3, in the order the policy lists them. The full wording follows.

Level 1: Direct Grievance Officer

Initial contact point for all grievances. Email: tanmay@rupeecase.com

Level 2: SEBI SCORES 2.0

Securities and Exchange Board of India (SEBI) Complaint Redressal System:

Website: scores.sebi.gov.in
File complaints against market intermediaries and listed companies
Completely free to use
No limit on complaint frequency
Average resolution time: 21 to 90 days depending on complexity

Level 3: SMART ODR (Online Dispute Resolution)

Sustainable Alternative Dispute Resolution (SMART ODR) Portal:

Website: smartodr.in
Purpose: Online conciliation and arbitration for financial disputes
Applicable for disputes up to ₹1 crore
Faster resolution compared to traditional arbitration
Certified neutral conciliators and arbitrators

Level 4: Data Protection Board of India

For Data Privacy Complaints (DPDP Act):

If your complaint relates to personal data handling or privacy violations
File complaints under the Digital Personal Data Protection Act, 2023
Contact details available on official government channels

4. Monthly Complaint Disclosure

In accordance with SEBI regulations, we disclose the status of grievances received and resolved each month:

Monthly disclosure, as a chart

April 2026: 0 pending

0complaints pending0 received, 0 resolved, 0 carried forward

0Carried0Received0Resolved0Pending

April 2026

From the disclosure table below. Updated by the 7th of each month as per SEBI requirements.

Month	Carried Forward	Received	Resolved	Pending
April 2026	0	0	0	0

Updated by the 7th of each month as per SEBI requirements.

5. Investor Protection Resources

RupeeCase is committed to investor protection and transparency. Here are key regulatory and investor protection resources:

Regulatory Authorities

SEBI (Securities and Exchange Board of India) | Primary financial regulator for India's capital markets
NSE (National Stock Exchange of India) | India's leading stock exchange
BSE (Bombay Stock Exchange) | India's oldest stock exchange
MCX (Multi Commodity Exchange) | Commodities and derivatives exchange

Complaint & Dispute Resolution

SEBI SCORES 2.0 | Official SEBI complaint portal
SMART ODR Portal | Online dispute resolution for financial disputes

For any questions about our grievance redressal process or to file a complaint, please contact our Grievance Officer at tanmay@rupeecase.com.