--- title: "Grievance Redressal | RupeeCase" description: "RupeeCase (Rupee Case) Grievance Redressal. File complaints, escalation channels, SEBI SCORES, investor protection. QC Alpha Technologies." source_url: "https://www.rupeecase.com/grievance" --- Legal, complaints # Grievance Redressal How to raise a complaint, and where to take it if you are not satisfied. * Last Updated**13 April 2026** * Sections**5** * Reading time**2 min** In plain words Print or save as PDF or PDF In plain words ## The short version A summary to help you read the full text below. Where they differ, the full text applies. * **Who to write to**Tanmay Kurtkoti, Grievance Officer, at [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com), Monday to Friday, 10:00 AM to 5:00 PM IST. Section 1 * **How fast**Acknowledgement within 48 hours. Resolution aimed within 21 days (SEBI) or 30 days (IT Act, 2000). Section 2 * **If you are not satisfied**Escalate to SEBI SCORES 2.0 (level 2) or SMART ODR (level 3). Data privacy complaints can go to the Data Protection Board of India (level 4). Section 3 * **Monthly disclosure**April 2026: 0 received, 0 resolved, 0 pending. Section 4 ## 1. Grievance Officer RupeeCase maintains a dedicated Grievance Officer to address user complaints and concerns. Name: Tanmay Kurtkoti Designation: Founder & CEO / Grievance Officer Entity: QC Alpha Technologies Pvt Ltd Email: [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com) Address: Pune, Maharashtra 411038, India Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST (excluding market holidays) ## 2. How to File a Complaint If you have a concern, complaint, or grievance related to RupeeCase or our services, please write to our Grievance Officer. ### Email Address: [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com) ### What to Include: Please provide the following information in your complaint: * Your registered email address or account identifier * Clear description of the issue or complaint * Relevant dates and times when the issue occurred * Screenshots, order confirmations, or other supporting documentation * Your preferred resolution (if applicable) ### Response Timeline: * **Acknowledgement:** We will acknowledge receipt of your complaint within 48 hours * **Resolution:** We aim to resolve your complaint within 21 days (as per SEBI requirements) or 30 days (as per Information Technology Act, 2000) ## 3. Escalation Channels If you are not satisfied with our response or wish to escalate your complaint, you have access to the following channels: Escalation, at a glance Four levels, if you are not satisfied with our response 1. Level 4 Data Protection Board of India Personal data handling or privacy complaints, under the DPDP Act, 2023. Contact details on official government channels. 2. Level 4 Data Protection Board of India Personal data handling or privacy complaints, under the DPDP Act, 2023. Contact details on official government channels. 3. Level 4 Data Protection Board of India Personal data handling or privacy complaints, under the DPDP Act, 2023. Contact details on official government channels. 4. Level 4 Data Protection Board of India Personal data handling or privacy complaints, under the DPDP Act, 2023. Contact details on official government channels. The four channels named in section 3, in the order the policy lists them. The full wording follows. ### Level 1: Direct Grievance Officer Initial contact point for all grievances. Email: [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com) ### Level 2: SEBI SCORES 2.0 **Securities and Exchange Board of India (SEBI) Complaint Redressal System:** * Website: [scores.sebi.gov.in](https://scores.sebi.gov.in) * File complaints against market intermediaries and listed companies * Completely free to use * No limit on complaint frequency * Average resolution time: 21 to 90 days depending on complexity ### Level 3: SMART ODR (Online Dispute Resolution) **Sustainable Alternative Dispute Resolution (SMART ODR) Portal:** * Website: [smartodr.in](https://smartodr.in) * Purpose: Online conciliation and arbitration for financial disputes * Applicable for disputes up to ₹1 crore * Faster resolution compared to traditional arbitration * Certified neutral conciliators and arbitrators ### Level 4: Data Protection Board of India **For Data Privacy Complaints (DPDP Act):** * If your complaint relates to personal data handling or privacy violations * File complaints under the Digital Personal Data Protection Act, 2023 * Contact details available on official government channels ## 4. Monthly Complaint Disclosure In accordance with SEBI regulations, we disclose the status of grievances received and resolved each month: Monthly disclosure, as a chart April 2026: 0 pending **0**complaints pending0 received, 0 resolved, 0 carried forward **0***Carried***0***Received***0***Resolved***0***Pending* April 2026 From the disclosure table below. Updated by the 7th of each month as per SEBI requirements. | Month | Carried Forward | Received | Resolved | Pending | | --- | --- | --- | --- | --- | | April 2026 | 0 | 0 | 0 | 0 | Updated by the 7th of each month as per SEBI requirements. ## 5. Investor Protection Resources RupeeCase is committed to investor protection and transparency. Here are key regulatory and investor protection resources: ### Regulatory Authorities * **[SEBI (Securities and Exchange Board of India)](https://sebi.gov.in)** | Primary financial regulator for India's capital markets * **[NSE (National Stock Exchange of India)](https://nseindia.com)** | India's leading stock exchange * **[BSE (Bombay Stock Exchange)](https://bseindia.com)** | India's oldest stock exchange * **[MCX (Multi Commodity Exchange)](https://mcxindia.com)** | Commodities and derivatives exchange ### Complaint & Dispute Resolution * **[SEBI SCORES 2.0](https://scores.sebi.gov.in)** | Official SEBI complaint portal * **[SMART ODR Portal](https://smartodr.in)** | Online dispute resolution for financial disputes For any questions about our grievance redressal process or to file a complaint, please contact our Grievance Officer at [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com). Questions ## Write to the Grievance Officer. [tanmay@rupeecase.com](mailto:tanmay@rupeecase.com) Read alongside: [pricing](/pricing), [getting started](/getting-started) and [who runs RupeeCase](/about). 1/5Grievance Officer Explore next ## Where to go next. * [Free module 11.4SEBI Regulatory Framework: What Every Investor Must Know9 min read](/learn/path-11/module-11-4-sebi-regulatory-framework-what-every-investor-must-know) * [SitemapEvery page on RupeeCaseThe full site map, one page](/sitemap) * [LegalDisclaimers and risk disclosureModel figures, back tests and SEBI status](/disclaimers) * [LegalTerms of useFees, brokers and your account](/terms)